Shipping policy

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed after 12:00 PM (GMT/your time zone) on Fridays or over the weekend will begin processing on the next business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping

  • Delivery: 3–5 business days

  • Tracking: Included

Express Shipping

  • Delivery: 1–3 business days

  • Tracking: Included

Delivery times are estimates and may vary based on carrier performance, destination, or seasonal demand.

3. Shipping Rates

Shipping costs are calculated at checkout based on your chosen method and delivery address.

  • Free Standard Shipping on orders over £XX

  • Flat Rate Shipping available at checkout

All prices include handling and packaging fees.

4. International Shipping

We ship to most countries worldwide.
International delivery times vary by destination: 7–21 business days.

Customs duties, taxes, and import fees may apply and are the responsibility of the recipient.

5. Order Tracking

Once your order ships, we’ll send a tracking number to your email so you can follow its journey.

If you don’t receive a tracking number within 3 business days, please contact us.

6. Delays

Occasionally, orders may be delayed due to weather, carrier issues, or customs processing. We appreciate your patience — and are here to help if you have questions.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of delivery notification.

We will:

  • File a claim with the carrier

  • Offer a replacement or refund (depending on situation)

Proof of damage (photo) may be required for claims.

8. Contact Us

Need help with your order?
📧 Email: moroccan.styless@gmail.com
📞 Phone: +44 7444368561
We’re here to help Monday–Friday, 9:00–17:00 (local time).